REFUND & RETURN POLICY

To purchase devices and use this site, you must read, understand, and agree to the following policy:

The Kessela Elite Core-Contouring Advanced PBM & EMS Belt is a registered FDA Class II Medical, 510(k) exempt device, and is ineligible for any returns under any circumstances, regardless of usage after our 14-day money-back guarantee period. Once the 14-day period expires, ALL sales are final. There are no refunds or exchanges.

14-DAY MONEY-BACK GUARANTEE:

We now offer a 14-day money-back guarantee. Try it for 2 weeks along with a health diet and exercise routine.   If for any reason, you are dissatisfied with your product, you may request a refund, credit or exchange from within 14 days of your purchase date.  Please follow the steps below to request a refund/return.  You must complete these steps in order for a refund or credit to be processed.

  1. Click here to fill out our Return/Refund Request Form.
  2. On the form, you will be asked to supply a video and photos of the product describing and supporting why you want to return your belt.
  3. After you submit the form, you will receive a confirmation and instructions to return your product.
  4. Your product must be returned clean and look un-used in its original packaging.  You will ship your product(s) to:
    NeurocarePro LLC
    Kessela Physique Div.
    125 West Klosterman Road
    Tarpon Springs, FL 33689
  5. Customer is responsible for returned shipping costs.
  6. A 10% re-stocking fee will also be applied.
  7. Once your product is received and approved, you will be sent another confirmation of delivery, and a representative will contact you to make arrangements for your refund or credit.
  8. You must submit a refund request form and product received with a delivery confirmation in order for your refund or credit to be processed.
  9. Please allow 5-7 business days for your refund to be processed back to your account once your return has been approved.
  10. If you require further assistance, please send an email to support@kessela.com.

1 Year Warranty Guarantee

We do offer a 1-year warranty. We will only replace items if they are manufacturer-defective, damaged or not working properly. To make a replacement request you must file a warranty claim using our form here.

Warranty Replacement Policy

We only replace items if they are manufacturer-defective or damaged under warranty claim. To make a replacement request, you must complete the following steps:

  1. Click here to fill out our Warranty Claim Form.
  2. You will be required to supply a video and photos of the product describing and supporting your claim.
  3. After you submit the form, you will receive a confirmation and instructions to return your product.
  4. You will return your products to:
    NeurocarePro LLC
    Kessela Physique Div.
    125 West Klosterman Road
    Tarpon Springs, FL 33689
  5. Once your product is received, you will be sent another confirmation with a tracking number for your replacement.

Cancelled Orders:

You may cancel your order and get a refund or credit only prior to your product shipment.   

There are only these instances where a refund/credit may be granted:

  • Transactional mistake or double submission error
  • Technical/Website error
  • Fraud
  • No fault incidents

To report an issue with your order and make a cancellation request the following steps are required:

  • Send a written request by filling out our Cancellation Request Form.
  • You will receive a confirmation your request was received and is being processed.
  • One of our agents will contact you to make further arrangements regarding your request.
  • A 10% restocking fee applies if the order is canceled after shipping.    
  • Please allow 5-7 business banking days for any credit to appear.

Shipping Your Product:

To return your product, please mail your product to:

NeurocarePro LLC.
Kessela Physique Div.
125 West Klosterman Road
Tarpon Springs, FL 33689

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Should you need further assistance, or have a concern or issue with your order or purchase, contact us directly at support@kessela.com or call: +1(727) 287-3711.

*NOTICE: Any usage of this website constitutes an agreement of this policy. Customers are required to confirm they have read and understood our return policy prior to completing their purchase. Any portion of this policy is subject to change without notice.